If you have changed your mind, you can request the return of a product within 14 days of delivery: you will need to send an email to firstname.lastname@example.org (see section "How to return your purchase") and we will take care to start the procedures for the return . Returned products must not have been worn and washed or altered in any way. Returned products must have all their original labels and their original and undamaged packaging (for more details see the section “Our Returns Policy”). Before proceeding with the return shipment, it is necessary to wait for the return authorization from us. If your return request does not comply with our return policies, we will not be able to accept it. If the product, once returned, does not comply with the conditions indicated in the section "Our return policy) we will send the returned product to you without refunding it.
COST OF RETURN
The return shipment is charged to the customer and the cost of the return will be offset by the reimbursement of the expenses you incurred at the time of purchase. Area: Italy Area: Europe Cost: € 7 Cost: € 19.90
The replacement of a returned item is not possible automatically, you will therefore have to carry out a new purchase process for the garment you wish to receive as a replacement (appropriately checking the availability of the same in the online shop)
HOW TO RETURN YOUR PURCHASE
Write an e-mail to email@example.com specifying the order number and the SKU / Item Code of the product you indicate to return. You will be contacted by our customer service who will open the return procedure. Once the return has been authorized, you will receive a pre-filled shipping slip from our customer service, all you have to do is print it in triplicate by inserting them into the adhesive pocket of the original packaging that you will need to keep and deliver to the courier. We will contact the courier following your instructions (address, days, times, etc.) and notify you confirming the date of collection. If requested, we will instead indicate the office closest to you to which you can deliver the package. The return shipment must be made within 7 calendar days of our return authorization. As soon as we receive the product, we will check its integrity / compliance and proceed with a full refund of the amount paid (minus the shipping cost incurred at the time of return). REFUNDS 1) CREDIT CARDS: the refund will be made within 2/3 working days of receiving the return shipment and in any case after checking the compliance of the return (in this regard, see the RETURNS and REPLACEMENT section and OUR RETURNS POLICY) . Marex S.p.A. will deduct the shipping costs incurred for the return from the refunded amount. The refund will be visible on your online statement within 1/2 working days following the execution of the refund and the following month on the paper statement. 2) PAYPAL: the refund will be made within 2/3 working days of receiving the return shipment and in any case after checking the compliance of the return (in this regard, see the RETURNS and REPLACEMENT section and OUR RETURNS POLICY). Marex S.p.A. will deduct the shipping costs incurred for the return from the refunded amount. The refund will be visible on your PayPal Account within 1/2 working days following the execution of the refund. 3) BANK TRANSFER: the refund will be made within 2/3 working days of receiving the return shipment and in any case after checking the compliance of the return (in this regard, see the RETURNS and REPLACEMENT section and OUR RETURNS POLICY). The transaction will take place on the current account indicated by the customer at the time of opening the return policy (the data communicated will be treated by Marex S.p.A. with the utmost confidentiality and in compliance with current privacy regulations). Marex S.p.A. will deduct from the refunded amount, in addition to the shipping costs incurred for the return, an additional € 2.00 for commission and processing costs. The refund will be visible on your online statement within 2 working days from the date of the transfer.
OUR RETURNS POLICY
Please take care of the clothing you try on as - in case of return - they will be returned in their original condition including packaging and labels.
Please handle light colored bags with care. We remind you that dark clothes can transfer some of the color to light bags, damaging them permanently.
When you try on shoes, please do it inside an enclosed space, taking care not to scratch the sole and the respective packaging. In the event of a return, we kindly ask you to place the shoe packaging inside a protective package so as to preserve its integrity.
UNDERWEAR, SWIMSUITS AND BIKINI
Please try on your underwear, swimsuits and bikinis wearing your underwear and without removing the protective adhesive strips.
To return a gift please contact us at firstname.lastname@example.org and we will be happy to assist you throughout the return process.
The colors of the garments you see in our online store may differ slightly from the original garment that will be delivered to you. Each monitor and display has its own color rendering which differs from model to model. We cannot therefore guarantee 100% accuracy.
Our online store accepts payments via PayPal, Credit Card and Bank Transfer. You will be able to choose the payment you prefer at the end of the purchase process. In no case will it be able to accept cash payments, either directly or by post. Note: This online shop operates from the European Union and all transactions are made in Euros (unless otherwise specified). If you pay with another currency, the currency conversion will be based on the exchange rate on the day the purchase is made. There is no additional cost for currency conversion.
SECURITY IN PAYMENTS
All transactions of this online store are carried out using encrypted systems that guarantee maximum security during each phase of the purchase process. No sensitive data is stored on the website and for any payment you are automatically redirected within ultra-secure and internationally certified circuits.
SECURITY OF THE INTERNET SITE
To guarantee you an additional level of security, our online store uses Secure Socket Layer (SSL) technology. In fact, you will notice the word https instead of http in the address bar. This means that you are in "safe browsing" mode.